We currently offer exchanges only for size-related issues within 7 days of delivery. Refunds are not available.

Exchange Eligibility

To qualify for an exchange, your item must meet the following conditions:

• Unused, unworn, and unwashed
• Original tags and packaging must remain intact
• Exchange request must be submitted within 7 days of delivery

How To Request An Exchange

To request an exchange, email us with the following details:

• Your order number
• Reason for the exchange
• Preferred replacement size

Once your request is approved, our team will provide the return instructions.

Return Shipping

Customers are responsible for all return shipping costs unless the item received is damaged or defective.

Exchange Processing Time

After we receive your returned item:

• Inspection takes approximately 1–2 working days
• Approved exchanges are shipped within 24 hours

If Your Size Is Unavailable

If your requested replacement size is sold out:

• Alternative sizes may be offered
• Store credit may be issued for future purchases

Please note that cash refunds are not available.

Non-Eligible Returns

We do not accept returns or exchanges for:

• Change of mind
• Color preference
• Personal fit preferences unrelated to sizing

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

• Include clear photos of the issue
• Our team will review and arrange a replacement if approved

Replacement items for approved defective products will be shipped at no additional cost.

Contact Support

For all exchange or return-related questions, contact our support team:

support@tone8.com